Talk to sales

Write to a person.

We don’t use contact forms on this site. Each address below goes straight to the team that handles that kind of question, and a person from that team will reply. If you’re under attack right now, go to the urgent section.

Sales

One email is enough to start.

Copy the template, fill in what you know and send it to sales@sentigate.cloud. If something is missing, we’ll ask.

New messageTemplate
To
sales@sentigate.cloud
Subject
DDoS protection for company name
Hi SentiGate team, We’d like to protect: websites and APIs / a network over BGP / both Domains or prefixes: example.com, 203.0.113.0/24 Typical traffic: under 1 Gbps / 1 to 10 Gbps / 10 to 100 Gbps / more What we run and what has happened so far: a few words Thanks, your name
Write to sales

We use what you send us only to reply to you. See our privacy policy.

Security reports

If you find a vulnerability in SentiGate, tell us privately and give us a fair chance to fix it before you make it public.

security@sentigate.cloud

Registered office

55th Street East, P.H. SL55 Building, Floor 21, Suite 3, Panama City, Republic of Panama

It’s --:-- in Panama City right now
Under attack

Getting help during an attack

This is the fastest way to get behind the gate.

  1. Write to the NOC. Put “URGENT” in the subject and tell us what’s being hit and roughly when it started.
  2. An engineer replies with a plan. Usually that means a DNS change for websites and a BGP announcement for networks.
  3. Traffic moves to SentiGate. The flood hits our gates instead of you, and we tune filters with you while it’s still going.
NOC on duty 24/7It’s --:-- in Panama City
noc@sentigate.cloud
Write to the NOC
Put this in the email
  • What’s being hit: a domain, an IP address or a whole prefix
  • When it started, even roughly
  • What you see, for example the site is down, the uplink is full or there is strange traffic on a port
Abuse reports

Report abuse from a SentiGate address.

Our customers’ websites and networks sit behind SentiGate, so their traffic comes from our IP addresses. If you see phishing, malware, spam, attacks or other abuse from one of these addresses or from a site that uses SentiGate, write to abuses@sentigate.cloud.

  • Where it happened: the domain, URL or IP address.
  • When it happened: the date and time, with the time zone.
  • What happened: for example a phishing page, malware, spam or an attack on your network.
  • Evidence: logs, full email headers or screenshots that show the problem.

We read every report and pass it on to the customer responsible for the site or network. If our rules have been broken, we also act on it ourselves.

abuses@sentigate.cloud
Write a report

This address is only for abuse reports. If your own service is under attack, write to the NOC as described in the urgent section, and send vulnerabilities in SentiGate to security@sentigate.cloud.

New messageExample report
To
abuses@sentigate.cloud
Subject
Phishing page on account-check.example
URL
https://account-check.example/login
IP
198.51.100.24
Seen
2026-10-27 14:05 UTC
Type
Phishing, a copy of a bank login page
Evidence
Screenshot and full email headers attached
Report received We check it Customer contacted
Under attack

Let’s get you behind the gate.

This is what happens next.

  1. Write to our NOC. Put “URGENT” in the subject and tell us what’s being hit: a domain, an IP or a whole prefix, and roughly when it started.
  2. An engineer replies with a plan. For a website this is a DNS change and usually a new origin IP that the attackers don’t know yet. For a network it’s a Letter of Authorization, route objects and a GRE tunnel, so we can announce your prefix from our edge.
  3. The flood hits our gates instead of you. Once traffic flows through SentiGate, we tune the filters with you while the attack is still going.
noc@sentigate.cloud
Write to the NOC

Quick tip: if you run your own DNS, check the TTL on the record you’ll be changing. The shorter it is, the faster the switch to SentiGate takes effect.